Below you'll find a list of all posts that have been categorized as “Customer Service”
When your business is taking the pain out of managing live events, it helps to have people on the team who have lived that pain personally. The Vendini team brings a wealth of artists and arts management expertise to everything we do, from customer service …
Leveraging the Superpower of Patron Experiences Have you ever been asked the question, “what is your superpower?” A lot of people might answer, “I don’t have one” or “my communication skills” or “my undeniable good looks.” It really just depends on who you ask. But …
Word-of-mouth is one of the strongest forms of marketing around. According to Nielsen, “84% of consumers say they either completely or somewhat trust recommendations from family and friends.” Just as a negative word-of-mouth can hurt your venue, good word-of-mouth can be equally as powerful. But …
I am excited to formally announce the newest member of the Vendini team, Tricia Baker! Tricia is leading the Customer Success team and working to scale operations while increasing the overall satisfaction and loyalty of Vendini Members. Here’s a quick message from Tricia: “Coming into …
Now more than ever, it’s important to engage your patrons in a meaningful way. Not just from a transactional perspective, but from a human perspective. Your patrons are the ones that hold all the power – they’re buying the tickets, donating to your organization, telling …
